Bundle pricing specials will only show in your Cart once you have logged in to your account. Click the "Login / Account" button in the top menu to create a store account if you haven't already. If you are logged in, but not receiving the bundle pricing, make sure you have at least 8 paints, or 4 brushes in your Cart, as those are the lowest levels that receive the Bundle deals.

We are always working to make sure our products are as accessible as possible. Never hesitate to contact our Customer Service team at support@monumenthobbies.com to have them help with your needs.

The default store currency is in Euros.

All orders are fulfilled out of our EU headquarters in Plemet, France.

Currently, we only ship to EU member countries. We will be looking at extending our shipping reach as we grow in the region. Please contact us at support@monumenthobbies.com if you need assistance getting product to your location.

Orders generally ship within 2-3 business days (M-F) for those placed Monday thru Friday by 12pm (GMT +2 - Paris). We do not ship on weekends, so orders placed after noon on Friday will be shipped the following week. New Release windows, Holidays, and special events / travel may extend shipping times. Should you ever have questions about timing of shipping, please contact support@monumenthobbies.com and we'll get you info ASAP.

Please use the Contact page to send us a message and we'll see if we can manually invoice you and create a shipment. We'll do our best to work with you, so don't hesitate to open a conversation.

You will receive an email from us each time an order is processed and shipped that includes tracking information. Please make sure that you have whitelisted *@monumenthobbies.com with your email client to insure that you receive all communications from the site. Check spam folders if you think you missed a notification and contact us if you can't find the information.

Shipping times vary by carrier, and we can make no guarantees about delivery times. Once you receive our automated shipping notification email with tracking information, you should expect your package to arrive within 3-4 business days, depending on your distance from our location in France. I

Unfortunately, we only have access to the same tracking information that you see from the order email(s). Often, a package may be left with a neighbor or at an apartment office if nobody is available for receipt, but that is not always the case. If you are unable to locate a package that the carrier has marked as delivered, please contact us at support@monumenthobbies.com so we can assist with the investigation. We always recommend having packages delivered to a location where you or someone you know is available to receive them. While we are able to assist with the filing of claims of loss, Monument Hobbies assumes no further responsibility for packages once verified as delivered by the carrier via tracking.

Please contact us at support@monumenthobbies.com with a picture of the problem product(s) so that we can get it resolved as quickly as possible.

Please contact support@monumenthobbies.com to let us know and we'll get you taken care of as soon as possible.

We always want you happy with your Monument products, so contact us at support@monumenthobbies.com with photos of the problem you're experiencing, and we'll get you taken care of as quickly as we can. Sometimes, it's instruction on usage or technique with the product and sometimes we just need to get you a replacement. Either way, we're here for you!

Our Return / Cancellation / Refund policies can all be found HERE.